Privacy Policy

1. Contact Details

Post: USPCA, 5-6 Carnbane Business Park, Newry, County Down, BT35 6QH, GB

Telephone: 02830 251000

Email: headoffice@uspca.co.uk 

2. Information We Collect and Use

2.1. Services and Goods (including delivery and third party referrals)

We collect names, contact details, gender, pronoun preferences, addresses, date of birth, photographs, call recordings, service use history, lifestyle information, criminal offence data, meeting records, payment details, website user information, compliments/complaints, and health information.

2.2. Donations and Fundraising

We collect names, contact details, addresses, payment/banking details, donation history, and taxpayer information for Gift Aid.

2.3. Prevention, Detection, Investigation or Prosecution of Crimes

We collect names, contact information, customer accounts, criminal offence data, video/audio recordings, financial transaction information, previous investigation details, witness statements, health and safety information, racial/ethnic origin, and biometric information (for the purposes of identification).

2.4. Marketing and Service Updates

We collect names, contact details, addresses, marketing preferences, recorded images, call recordings, purchase/donation history, IP addresses, website/app user information, consent records, racial/ethnic origin, and political opinions.

2.5. Research and Archiving

We collect names, contact details, addresses, recorded images, call recordings, purchase/donation history, IP addresses, website/app user information, consent records, racial/ethnic origin, political opinions, biometric information (for the purposes of identification), and health information.

2.6. Comply with Legal Requirements

We collect names, contact information, identification documents, financial transaction information, health and safety information, criminal offence data, racial/ethnic origin, religious/philosophical beliefs, health information, and sexual orientation information.

2.7. Recruitment Purposes

We collect contact details, date of birth, National Insurance number, photo ID, employment/education history, right to work information, criminal convictions, security clearance details, racial/ethnic origin, religious/philosophical beliefs, health information, and sexual orientation information.

2.8. Dealing with Queries, Complaints, and Claims

We collect names, contact details, addresses, payment details, account information, purchase/service history, video/audio recordings, call recordings, dashcam footage, witness statements, previous investigation details, customer accounts, financial transaction information, health and safety information, and correspondence.

3. Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

3.1 Your Data Protection Rights

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

3.2 Lawful Bases for Data Collection and Use

Our lawful bases for the collection and use of your data for the above purposes (i.e. Sections 2.1-2.8) are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Vital Interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
• Public Task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are detailed in the table below.

3.3 Conditions for Processing Special Category Data

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4. Sources of Personal Information

We obtain personal information from a range of sources. This includes  you directly, regulatory authorities, family members/carers, other health and care providers, social services, charities, educational institutions, CCTV footage, insurance companies, publicly available sources, councils, previous employers, market research organisations, credit reference agencies, marketing list providers, suppliers, service providers, and from complaints about animal cruelty.

5. Retention Periods

How long we keep information for:

6. Information Sharing

6.1 Data Processors

PGRMK Accountants

• Activity: Payroll and accounts

Newry Computer Centre

• Activity: IT provider - they manage our IT systems

6.2 Joint Controller Relationship

Green 17

• Reason: Green 17 are our website and CRM provider

6.3 Other Organisations

We may also share personal information with other health providers (e.g., GPs and consultants), insurance companies, brokers, and other intermediaries, charities and voluntary organizations, care providers, organisations we need to share information with for safeguarding reasons, emergency services, professional advisors, legal bodies or authorities, local authorities or councils, relevant regulatory authorities, external auditors or inspectors, organizations we’re legally obliged to share personal information with, publicly on our website, social media, or other marketing and information media, current employers, previous employers, suppliers and service providers, professional consultants, and third-parties such as Finegan Gibson (auditors) and Willis HR (HR support provider).

7. Complaints

If you have concerns about our use of your personal data, contact us using the details above. If unresolved, you can complain to the ICO.

ICO’s Address: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

Helpline: 0303 123 1113 

Website: ICO Complaints

Last Updated: 27 December 2024